One of the most important things to remember when first starting off is this concept:
If you can pitch, you can sell. If you can’t pitch, you can’t sell.
So, as a new agent your goal should be attempting to pitch (quote a car owner’s vehicle) on every call you make where someone picks up and says “hello.”
The best way to do that is to signal that you are NOT a telemarketer or salesperson. But you ARE a consultant and help car owner’s navigate the confusing world of car warranties. Below are a number of audio files that show how to handle Top of the Call objections.
One thing you will notice is that all these agents are confident in how they are approaching their intros and opening calls.